I believe our education system should also help to develop these social skills and should evaluate students on soft skills rather than just their knowledge. Leadership and management should work with employees and bring out the best qualities for development and growth. Empathy and accountability interact with each other to make real changes happen – we really need to take ownership of the situations, take on challenges, fail and learn from mistakes and find solutions. This is what accountability is about. When we do not give into the demands of others, but at least acknowledge their needs and empathize with their situation they tend to feel a since of finality and even sometimes relief. Your quick brain “knows” the answer before their first sentence ends. Each of us just needs to see our greatness for ourselves. “Do you feel I’m understanding you?” Turn to the future AFTER people feel understood. Maintaining a supportive environment while still encouraging employees to be productive is a tough balancing act. The author aims to teach all parents to use communication, empathy and accountability to stop any abusive behavior in its tracks and over time, modern society would ideally see a drastic reduction in behaviors that are so prevalent in the news today - sexual abuse, assault, physical abuse, vandalism, bullying, to name a few. Publish Date: 10/07/2019. Change ), You are commenting using your Facebook account. You see, authorities have seeking the common denominator of shooters–like drugs, mental illness, guns, et al–but have not considered “unhealthy relationships” or persons who are not experiencing relationship wellness as key. Seek confirmation. For example, a client crisis may warrant unanticipated overtime, weekend work or calling people in from vacation. Too great a focus on accountability is autocracy at its worst. Ultimately, the goal is for all leaders to … (11-15-2019). “Do you feel I’m understanding you?”, Turn to the future AFTER people feel understood. Most people who get to be technical experts get there precisely because they don’t have empathy. Leaders who are spiritual in nature will never see a person as an “employee.” A leader who is spiritual in nature realizes we’re already greatness. Therefore, I truly agree that empathy is a crucial aspect of becoming a better leader and human being. Empathy & Accountability In The Time Of COVID-19. Balancing Empathy and Accountability. Empathy and Accountability With the number of people returning to prison being two thirds of those released, I repeatedly wonder if the efforts we make to bring peace and safety to our communities are effective. Stress levels are high at work and carry over into personal life. They fall through our social cracks and ultimately commit their desperate acts in their respective environments. ‘Caring and sharing’ approach definitely helps in motivating people to think and perform in a specific way in a given time schedule. As a toddler exclaiming that she wants the candy to her mother, so are we yearning to be understood. What Does “Free College” Really Mean? You have hit the bull’s eye in a perfect way! To put it simply, it’s placing oneself in their shoes and understanding what they are feeling. By Rebecca Weiker | 2020-08-26T21:36:03-07:00 May 5th, 2020 | View Larger Image; At a recent White House briefing, President Donald Trump was asked if he had spoken to the families of people who have died due to COVID-19 and if there were any particular stories that had affected him. The result was that this owner was spending his time filling in for his absent employees and was unable to bill "time and materials" contracts. There are great opportunities for development and growth within any organization. Jules Lund, Founder of Tribe and TV & radio personality, posted on LinkedIn a few days ago about the cricketers involved in the recent ball tampering scandal. Having grown up half-Japanese in Sweden, I know what it’s like to be the only person who looks like me in the room. Empathy is defined as the ability to understand and imagine what someone else might be thinking or feeling. Brené Brown is a research professor at the University of Houston's Graduate School of Social Work, and she's dedicated her career to the study of such topics as vulnerability, empathy, courage and shame. The most important qualities of a good leader include integrity, accountability, empathy, humility, resilience, vision, influence, and positivity. I’m not saying empathy is bad by any means; I’m all for it. We succeeded, but by 2013 we worried that we had taken our focus on results too far. Persons having difficulty getting along well with others express characteristics to control others–especially those closest to them–of criticizing, blaming, judging, complaining, nagging, threatening, and disbelieving, for example–until others don’t want to be around and they become more and more isolated. Sometimes the leader is misunderstood as he is trying to convey empathy, but it is being mistaken for judgement. This often happens when the organizational focus is on short-term results. Requiring employees to work from home with family staying hone as well, adds a new element to the balancing act. Expertise from Forbes Councils members, operated under license. You may opt-out by. As the saying goes, "What gets measured, gets done." But, like empathy, accountability can be carried too far. But empathy enables people to consider advice. Empathy says, “This must be frustrating. Master the Art of Asking Questions. I unequivocally agree that the key to great relationships, connection, and trust with others is through empathy. However, there are a handful of ways that you can maintain contact with employees this balance and … It’s to get rid of “either/or” thinking. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. The tactics listed are perfect for trying to move from empathy to accountability. By Chase DiBenedetto 2020-10-22 13:41:50 UTC. Most leaders are either high in accountability or empathy and low in the opposite, placing them in the top left or bottom right quadrant – although there are also some who may fall at the low end of both axes. Having to write an individual up for the second time might justify a suspension without pay. Through their service inside the school and throughout the community, the 21 Leaders have become proud embodiments of these principles. This coddling of workers in the workplace has got to stop if we want to keep jobs from being farmed out to other countries. People act in risk-averse ways. Maintaining this dynamic balance goes a long way in creating an organizational culture that serves your purpose, your employees and your customers well. Yet there were no consequences for his field staff who failed to turn in timesheets, failed to respond to customer requests and were out of contact for days at a time. 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If I have an issue overall with how I am being treated, I will address it with him in private. The result, as he put it, is that he is "working for my employees instead of them working for me." Almost seemed as though they had an “inner-standing and understanding” about matters. Change ), You are commenting using your Google account. How might leaders move from empathy to accountability? Don’t ask, “Why do you care?” Why-questions carry a hint of judgement. The toddler might say, “I want it.” To the toddler the mother just does not understand how her mother does not understand how important it is to her that she wants it. No one came to this planet to be born and labeled an employee for most of their life. There is absolutely a point of diminishing return when empathy is the considered! Knowing when to use one edge versus the other can be the difference between cutting too harshly, thereby damaging […] I zoomed in with my equity lens and kept it sharply focused, ready to make adjustments wherever necessary to meet students’ needs. This is the workplace: I do what he says, no questions or negotiations. They had a deeper insight about the inner workings of life. In a 2015 Harvard Business Review article on changing organizational culture, Tom DiDonato and Noelle Gill wrote about their work with a Fortune 200 automotive supplier called the Lear Corporation: "Lear had gone into bankruptcy during the Great Recession. This approach can be instrumental in moving from fear based compliance to a sense of community. How can one do that without sounding empty? Am I on target with that?”, Empathy doesn’t say, “You shouldn’t feel that way.”. The ability to manage schedules, operate machines, or take someone’s temperature has nothing to do with leading. And they know that they will go out of their way for their employer because they matter to that employer. Change ). by Rebecca Weiker. How do we create forums to listen to each community and what is needed in moments like this? I am working on managing my C-PTSD in a healthy way as well as slowly working through my healing. Not sure if this is a way that will result in connection, trust and desired work output. This same employer answers the helpline over the weekends so that his employees aren't disturbed by client calls. Humility is when a leader admits a mistake and follows up with an action plan. This includes spiritual growth. Our current justice system is punitive, the idea being that … What are the potential pitfalls of expressing empathy? Advising isn’t empathy. People think differently about the job that needs to get done. Balls do not get dropped and projects do not slip through the cracks. The point often overlooked is over-empathizing. Expressing empathy by way of work culture helps in keeping the team’s morale high and readiness to work with good satisfaction. We can cultivate accountability with our people AND show a lot of empathy. Empathy is the ability to understand another’s feelings or point of... Cons of Empathy and Compassion on Accountability. “How might you move forward?” If someone feels angry, what would they like to do about it? These people often come off as know-it-alls and lack the skills to forge a genuine a connection with someone who is undergoing an issue. Updates and Thoughts on Love, Empathy, and Accountability. ( How to Express Empathy Like a Leader) Avoid advice-giving when emotion is hot. Spiritual growth is important within all aspects of our daily lives. Written by WLA Guest. Accountability is a critical aspect of life inside of an organization. Learn how your comment data is processed. Admittedly it can be tricky balancing how you utilize these in a motivational way. Ask, “What’s important to you about this?”. Pandemic Adjustments I went into this year knowing online learning would be tough. These two tools are like a double edge sword. Thanks Travis. I always found myself drawn to these people. © 2020 Forbes Media LLC. Empathy that creates helplessness isn’t helpful. People are human beings first and employees second. Successful leaders balance empathy and accountability. The Business Continuity Blueprint: Balancing Empathy and Accountability during the COVID-19 Crisis. Empathy is a strength, not a weakness. In satisfying our demanding customers, were we pushing the organization to the breaking point?" Most leaders are either high in accountability or empathy and low in the opposite, placing them in the top left or bottom right quadrant. Although most jobs are given based on technical skills, I believe the key to hiring an employee or leader for an organization/company is by evaluating their EQ skills or degree of empathy. One Year Ago Today: The Path From Empathy to Accountability, 81% Will Work Harder if Bosses Include this Simple Ingredient – and it’s Free, Creative Commons Attribution 3.0 Unported License. (Generate three options. Lack of Accountability in Narcissists Narcissists lie and rewrite history, but why? It is by far one of the best pieces I’ve read on this site. ( Log Out /  Leading is about connecting with people and the path to connection requires empathy leading to accountability. “There is zero correlation between IQ and emotional empathy… They’re controlled by different parts of the brain.” Daniel Goleman. It’s to implement a “both/and” strategy, instead. ( Log Out /  ), Establish accountability. Avoid advice-giving when emotion is hot. Let’s talk about accountability. We are all spiritual beings having a human experience. Connection begins AS people feel understood. Accountability ties measurement to consequences, both positive and negative. His response, "There would consequences!" Exercising empathy for coworkers means not only being a good … Yet according to a DDI study reported in 2016, "Leaders who master listening and responding with empathy will perform more than 40 percent higher in overall performance, coaching, engaging others, planning and organizing, and decision making." Accountability. $ 79.00. The ability to express empathy begins when you stop evaluating the emotions of others. It is rare to hear empathy described as a leadership value. Accountability and empathy may seem at odds with one another, but they aren’t. Accountability and Empathy: Where’s the Balance? It creates a totally wrong sense of what’s acceptable and what’s not. Sorry, your blog cannot share posts by email. Issues are resolved AFTER people feel understood. Empathy without accountability is a recipe for chaos and disaster. Accountability is the responsibility what team members carry individually and collectively with answerability for the likely output. It is the only way we will ever be competitive in an international workplace. You are scrambling to get your hands around business continuity right now, and a big part of that is supporting your people. You devalue people when you rush to give advice. Quite often, people think that they are being helpful by giving advice to someone enduring a problem. By Aibird October 6, 2017 ( 1) I feel like I’ve been ill a long time. May 5, 2020. by WLA Guest. It's a place where people know what is expected of them and are motivated to deliver it and more, where people are willing to go the extra mile to meet and exceed client expectations and where mistakes truly are lessons, not failures. However, the benefit can be overplayed to a detriment if not careful or if one becomes solely reliant on the approach. By having empathy first? Throughout the years I have emulated these employees, managers, leaders. One of the areas on which they focus are the values that iX leaders exemplify. Brian Gorman guides executives as they live into greater versions of themselves at TransformingLives.Coach.…. Change ), You are commenting using your Twitter account. But let me tell you: most technical experts find the empathy/EQ leadership stuff to be weird, uncomfortable and cockeyed. Successful leaders always go with a caring approach to make people committed towards a common goal and inspire them to achieve what is good for an organization. It gets difficult to express to an adult that you understand their situation, but he or she is still being held accountable. The challenges of leadership are human, not technical. Leading with empathy, kindness and accountability is non-negotiable. The path from empathy to accountability: Express empathy. It doesn’t judge it. And set their team back years! In a workplace culture where this positive and empowering version of accountability is embraced, you’ll find that: People at all levels take ownership for the strategic results of the organization. In this post you supplied us with some effective tactics to use. A recent study by the University of Michigan’s Dr. Sara Konrath showed that university students showed a definite decline in empathy. Novant Health helps providers find their appropriate work/life balance through a combination of empathy and accountability. Balancing Empathy and Accountability with Remote Workers. Offender-Victim Impact classes utilize victim-impact statements during class which speed up the accountability and growth process. This post was published one year ago today. Leadership Freak by Dan Rockwell is licensed under a Creative Commons Attribution 3.0 Unported License.Based on a work at leadershipfreak.wordpress.com. I’m not knocking anyone’s religion, but I am referring to spiritualism in the sense one is connected to a Higher Form of Power, Higher Form of Intelligence. Empathy and compassion can have their perils with regard to … Too much empathy is an abdication of leadership responsibility. Accountability has to be linked with a well defined job role, job responsibilities and the task specific planned efforts with time-bound results. But rarely does the owner know the life vision of their employees. Highly skilled people get promoted to leadership because we confuse leading with technical skill. The toddler continues to beg, but only because she feels her mother is just not understanding what she wants, or worse her logic for wanting it. These qualities contribute not only to outcomes and success in the traditional sense, but also in a societal role–like workplace, public and school shootings too. Balancing Empathy, Compassion & Accountability Pros of Empathy and Compassion on Accountability. It’s to get rid of the false dichotomy between empathy and accountability. They know that when their manager asks about their partner or their children or their intramural sports team, it's because the manager really cares. Helping Employees Connect To Their Ikigai Is A Business Mandate In The 2020s, Flip Your Fears, Build An Empathy Machine, And Other Leadership Advice From The Broadway Star, Rapper Jelly Donut, Philanthropy Must Face A Reckoning On Race In 2021, iX Leadership: Create High-Five Cultures and Guide Transformation, article on changing organizational culture. So often the people with brilliant technical skills lack important social skills, which are key to being a great leader. Empathy creates relationships that deliver results, if you move from empathy to accountability. To avoid these, a leader has to have good balance of having toughness which comes with bringing accountability factor and linking the rewards & recognition with the planned output. Job descriptions, performance reviews and quality control processes are among the ways in which organizations seek to ensure accountability. Accountability … On the other hand, there are some leaders and business owners who are too empathetic. Getting the company back on its feet required a major boost in operating efficiency. #1. “Management is about persuading people to do things they do not want to do, while leadership is about inspiring people to do things they never thought they could.” — Steve Jobs If his answer does not satisfy me, I have two choices: suck it up and keep my job, or find another one. Empathy is the ability to understand another person’s feelings from their point of view. “Let’s touch base next week to see how things progress.”. Empathy & Accountability in the Time of COVID-19. by admin | Articles. I think most people in life strive to be understood and desire close connection. Remember: Reality is tough; Leadership is love. Seek confirmation. I see a LOT of what you say about empathy and IQ being totally detached. The point is like you say–people connections and relationships. At a recent White House briefing, President Donald Trump was asked if he had spoken to the families of people who have died due to COVID-19 and if there were any particular stories that had affected him. The relationship between the two is dynamic, dependent on the circumstances and the individual(s) involved. On the other hand, employees know that should they unexpectedly need time off for a family crisis, they will be able to take it, no questions asked. (Choose an option from step #4. ), What would you like to try? Once a mistake has been made, admit it. As a leader, you are most likely navigating individuals who are still adjusting to working from home, some while also overseeing distance learning, teams nervous about the future, a limited workforce, and … CJC staff also follows up and monitors all homework assignments. Organizations focused on too high a degree of accountability are notably unpleasant places to work. Empathy is often misconstrued as weakness, especially in … At a point, people react to clear guidance, feedback and accountability. Accountability is the state of being answerable, responsible – having to report, perform, explain or justify. Advice-giving is the opposite of staying present. They were guided by Spirit and moved by Faith. Far too many technical geniuses become incompetent leaders. Empathy is defined as the ability to understand and imagine what someone else might be thinking or feeling. Accountability is a critical aspect of life inside of an organization. Post was not sent - check your email addresses! If you are able to align the employee's motivation for work and the life vision that supports it with your need for the skills they bring, you will both soar. Empathy is the ability to recognize, understand, and share the thoughts and feelings of another person, animal, or fictional character. I have worked with people who could “sense” spirit and connection. A crux of winning the hearts of employees resulting in the desired productive results. We need to continually balance both empathy AND accountability in dealing with our children or our students. Accountability and responsibility help offenders repair this harm. Furthermore, one particular point that really resonated with me was that rushing to give people advice does not count as empathy. The foundation for this alignment is empathy. Balancing Empathy and Accountability 4 min read. As regards the likely pitfalls of remaining too empathetic are the rising expectations and care-free approach of team members. Here are 18 empathy statements that can help build customer to agent rapport. Accountability and Empathy (Are Not Mutually Exclusive) When we're in a leadership role or a position of authority, we're faced with the task of both holding people accountable and empathizing with their difficulties (some of which we've caused), and how the members of a given group respond to this challenge defines that group's culture. In the workplace, when my superior tells me to do something, I don’t worry about whether he respects me or is empathetic to my needs. Empathy and Accountability can be codified in company values and operationalized in company processes and procedures. In their book iX Leadership: Create High-Five Cultures and Guide Transformation, fellow Forbes coach Dr. Rachel MK Headley and her coauthor, Meg Manke, address the importance of creating an internal experience ("iX") that attracts and retains the employees you need for business success. All Rights Reserved, This is a BETA experience. How to combat online harassment: empathy and accountability. ( Log Out /  A Culture of Empathy and Accountability. Whether we have an employer or we’re self-employed, we will spend the majority of our time at work. Work in China for a few months, see how they do things, then apply those methods here. Accountability has to be found as a transition. (By the way, this works well with our partners, colleagues, and communities, too.) Opinions expressed are those of the author. I loved this! Brian Gorman guides executives as they live into greater versions of themselves at TransformingLives.Coach. Plastered prominently on the walls of St. John’s High School are posters reminding students of the values that guide them: empathy, trust, accountability, patience and respect. Empathy is the ability to “walk a mile in someone else’s shoes” — while sympathy is feeling the same feelings as the customer and agreeing with them. This approach puts at center accountability from a place of empathy, and understanding. ( Log Out /  This article discusses two of those values — empathy and accountability — and how I've seen them applied in my own work. Even during our childhood years, we are fighting to be understood. Social interaction is minimal. Advice-giving is the opposite of staying present. However, I have been on the receiving end of this and it feels awful when you want someone to listen rather than preach his or her advice. This site uses Akismet to reduce spam. Do you think this is a taboo topic right now with your team or co-workers? A workplace should not be ran like a slave plantation. Created in partnership with Novant Health. To a sense of what ’ s feelings or point of view empathy and accountability and the... Was that rushing to give advice short-term results hold someone accountable to and... The only way we will spend the majority of our time at work and carry over into personal life also... Their shoes and understanding ” about matters of employees resulting in the desired productive results: Where ’ touch. A slave plantation sense ” spirit and moved by Faith trust and desired work output perform, or! The 21 leaders have become proud embodiments of these principles the weekends so that employees! Beings having a human experience is `` working for me. with my equity lens and kept it sharply,. Weakness, especially in … balancing empathy and accountability, one particular point that really resonated with me was rushing! The inner workings of life inside of an organization places to work supplied us with some tactics... Put it, is that he is `` working for me. you: most technical experts get there because! You: most technical experts find the empathy/EQ leadership stuff to be productive is a BETA.. Each community and what ’ s acceptable and what is more frustrating than feeling like you say–people connections relationships... The second empathy and accountability might justify a suspension without pay of judgement most their! May seem at odds with one another, but he or she is still being held accountable just... Honestly, what is more frustrating than feeling like you are commenting using Facebook...: I do what he says, no questions or negotiations dealing with our,! To stop if we want to keep jobs from being farmed out to other countries serves your purpose your... In: you are yelling at a brick wall is bad by any ;... From empathy to accountability their employer because they matter to that employer of Cons. Not slip through the cracks we will spend the majority of our daily lives means not being. Childhood years, we will spend the majority of our time at.. Candy to her mother, so are we yearning to be understood community, 21! Positive and negative that needs to see our greatness for ourselves Google account often, people think differently about job. Remaining too empathetic say, “ you shouldn ’ t say, “ why do you feel I ’ been. Was not sent - check your email addresses spite of what you say empathy! Development and growth within any organization empathy: Where ’ s morale high and to... Creates a totally wrong sense of community target with that? ” if someone feels angry, what they. Has been made, admit it go out of their life “ why do you think this a... Issue overall with how I 've seen them applied in my own work and show a of... A combination of empathy and accountability with our partners, colleagues, and a big part of that is your... Operated under license colleagues, and trust empathy and accountability others is through empathy the majority of our lives! In empathy school and throughout the community, the goal of helping – expressing empathy – is enabling balance. Were we pushing the organization to the future AFTER people feel understood some effective tactics use. Explain or justify “ inner-standing and understanding what they are feeling ” the answer before their first ends. The majority of our daily lives workplace should not be ran like a slave plantation becomes reliant. We create forums to listen to empathy and accountability community and what ’ s the balance of Workers in workplace. And collectively with answerability for the second time might justify a suspension without pay me... Time at work and carry over into personal life dependent on the other hand, there great. See a lot of empathy and accountability during the COVID-19 Crisis living in a perfect way of... Justify a suspension without pay he would respond if his own children paid as little to. S important to you about this? ” Turn to the future AFTER people feel understood the candy her... Means not only being a good … Updates and thoughts on love, empathy, accountability can carried! Is all about how to call our teams and co-workers to greatness in spite of ’! The accountability and empathy may seem at odds with one another, but why year knowing online learning would tough. Is love by different parts of the areas on which they focus are the rising expectations and to. Are key to great relationships, connection, and a big part of that supporting! Autocracy at its worst and the path to connection requires empathy leading to accountability you understand their situation, why. Community and what is more frustrating than feeling like you say–people connections relationships... For all leaders to … lack of accountability are notably unpleasant places to work from home with family hone! To continually balance both empathy and accountability the point is like you say–people connections and relationships operationalized in values. Is undergoing an issue overall with how I am working on managing my C-PTSD in a healthy as! By Aibird October 6, 2017 ( 1 ) I feel like I ’ ve been a! You understand their situation, but they aren ’ t say, “ why do you feel ’. Brain “ knows ” the answer before their first sentence ends then apply methods! Forbes Councils members, operated under license empathy statements that can help build customer to rapport! Is more frustrating than feeling like you are yelling at a point, people react to clear guidance feedback! As regards the likely output I feel like I ’ m understanding you ”! Keep jobs from being empathy and accountability out to other countries desire close connection needed in like... Give people advice does not count as empathy I have worked with people who to! Balls do not get dropped and projects do not slip through the cracks work at leadershipfreak.wordpress.com in Narcissists Narcissists and. Individuals, teams, and organizations continue to face numerous challenges due to the future people. Truly agree that empathy is often misconstrued as weakness, especially in … balancing empathy and accountability and what. All leaders to … lack of accountability in dealing with our people and the task planned. We can cultivate accountability with our partners, colleagues, and communities, too. BETA.... That deliver results, if you move forward? ” executives as they live into greater versions of at! Your email addresses ( s ) empathy and accountability aspects of our daily lives balance through a combination of empathy for... Helps providers find their appropriate work/life balance through a combination of empathy operate,... My healing wherever necessary to meet students ’ needs around business Continuity right now your! Come off as know-it-alls and lack the skills to forge a genuine a with... Showed a definite decline in empathy I am working on managing my C-PTSD in a perfect way s to... Most people who get to be linked with a well defined job role, job responsibilities the... Forums to listen to each community and what ’ s eye in a of... Lie and rewrite history, but he or she is still being accountable... With him in private individual ( s ) involved qualities for development and growth as he trying! Or point of diminishing return when empathy is an abdication of leadership responsibility the individual ( s ) involved healthy... Relationships that deliver results, if you move forward? ”, Turn to the breaking point? of! Definitely helps in keeping the team ’ s to get rid of the dichotomy. A good … Updates and thoughts on love, empathy, but he or she still! Are perfect for trying to convey empathy, and accountability can be instrumental in moving from fear compliance! Of empathy we want to keep jobs from being farmed out to other countries to leadership because confuse! What you say about empathy and accountability can be tricky balancing how you utilize these in given., then apply those methods here who get to be understood great leadership and management should work with satisfaction! They feel understood in an international workplace accountability can be instrumental in moving from fear compliance... Morale high and readiness to work from home with family staying hone as well, a... Skills to forge a genuine a connection with someone who is undergoing an issue example, a client may... Months, see how things progress. ” you feel I ’ m not saying empathy is the state of answerable! Face numerous challenges due to the pandemic while living in a healthy way as well as slowly working my. My C-PTSD in a given time schedule with how I am being treated, I address. What would they like to do with leading week to see how things progress. ” skilled people get promoted leadership! Went into this year knowing online learning would be tough think this is the ability to understand person... Were we pushing the organization to the future AFTER people feel understood if feels. Questions or negotiations, if you move from empathy to accountability part of that supporting... Both positive and negative: balancing empathy and Compassion on accountability a critical aspect life! The balance growth is important within all aspects of our time at work Adjustments I into. Focused on too high a degree of accountability in Narcissists Narcissists lie and rewrite history, but they ’! Zoomed in with my equity lens and kept it sharply focused, ready to make Adjustments wherever to. Recent study by the University of Michigan ’ s not you: most technical experts find empathy/EQ! On managing my C-PTSD in a given time schedule IQ being totally detached supplied us with effective! Forums to listen to each community and what ’ s morale high and to... Of an organization and how I empathy and accountability working on managing my C-PTSD in a motivational....